Frequently Asked Questions

Quick answers about setup, barcode scanning, shop floor time tracking, pricing, AI features, and integrations for Standard Time®.

Getting Started

Questions about installation, cloud vs. desktop, setup time, trials, and user accounts.

Standard Time® is available as a Windows desktop application and as a fully cloud-based web edition. The desktop version requires a Windows PC and a one-time installer download. The cloud edition runs in any modern web browser — Chrome, Firefox, Edge, or Safari — with nothing to install.
Yes — Standard Time® is fully cloud-based and accessible from any browser on any device. We also offer on-premises deployment for organizations that require data to stay within their own network. Both options are available on Pro and Enterprise plans.
Most teams are up and running the same day. Cloud setup takes minutes — create an account, add your users, and start tracking. On-premises deployments typically take one to three days depending on your server environment.
Download the installer from the Downloads page for a fully functional 30-day trial — no credit card required. You can also request access to the cloud test environment to explore the web edition from any browser without installation.
Standard Time® is licensed per user per month with no cap on user count. Add as many users as your operation requires. Enterprise plans include volume pricing for large teams — contact sales to discuss your needs.

(Scroll down for more FAQs)

Pricing & Billing

Questions about subscription plans, billing, cancellation, and volume pricing.

Standard Time® is $8.99 per user per month — billed monthly with no long-term contract required. A license is needed for every employee who uses the software, including shop floor workers and administrators. View full pricing details.
Standard Time® uses a monthly recurring subscription billed to your credit card. You are charged per user per month. You can add or remove users at any time and your bill adjusts accordingly.
Yes. Download the installer from the Downloads page for a fully functional 30-day trial — no credit card required. You can also request a cloud test site to evaluate the web edition before subscribing.
Yes. Standard Time® is a month-to-month subscription. You can cancel at any time and your access continues through the end of your current billing period.
Yes. Enterprise customers with large user counts qualify for volume pricing. Call 719-488-8697 or contact our sales team to discuss your organization's needs.

(Scroll down for more FAQs)

Barcode Scanning

Questions about scanner hardware, camera scanning, scan workflows, and barcode rules.

Standard Time® works with virtually any USB or Bluetooth barcode scanner that outputs keyboard wedge input — Zebra, Honeywell, and Socket Mobile are popular choices. You can also scan using the built-in camera on any phone or tablet.
Yes. Standard Time® includes built-in camera scanning for 1D barcodes and QR codes. Any smartphone or tablet can become a dedicated scan station — no additional hardware required.
You can scan employee ID badges, work orders, projects, tasks, tools, and inventory items. Each scan can start or stop a job timer, record material usage, or trigger automated workflow actions through Barcode Rules. See our complete list of scannable items.
Yes. Barcode Rules let you define conditions that trigger automated actions when a barcode is scanned — such as sending email alerts, running SQL scripts, or auto-creating records. Rules can match on any field value and execute custom JavaScript, C#, or SQL logic. Learn more in our Barcode Rules reference.
Yes. Standard Time® includes dedicated inventory scan codes: INV-ADD and INV-SUB to adjust quantities, INV-BUILD for BOM builds, and location labels (INV-ADD-LOC, INV-SUB-LOC, INV-MOV-LOC) for multi-location warehouse tracking. See the full inventory scanning guide.

(Scroll down for more FAQs)

Shop Floor & Time Tracking

Questions about job timers, WIP dashboards, employee rights, and resource types.

Workers scan their employee barcode and a work order barcode to start a job timer. The clock runs until they scan again to stop. All time entries flow into Time Logs where managers can review, approve, and report on actual hours per job.
Yes. Standard Time® is designed for hands-free shop floor operation. Workers can clock in and out using a barcode scanner, RFID tap, phone camera, or voice recognition — no typing required at any step.
The Work-In-Progress (WIP) dashboard gives managers a live view of every active job — showing which employees are clocked in, what they are working on, elapsed time, and estimated completion. It can be displayed on a shop floor TV for the entire team to see at a glance.
Yes. Standard Time® includes granular employee rights that let administrators control which projects and tasks each user can view and edit. You can also designate project managers for specific projects, giving them oversight without full admin access. See the User Setup Guide for a full walkthrough of workgroups, admin rights, and the Rights popup.
Standard Time® supports human resources (employees and contractors), machine resources (equipment and tools), and materials resources (inventory and consumables). Each type can be assigned to any project task with a utilization percentage or hourly rate.

(Scroll down for more FAQs)

AI Features

Questions about how AI works in Standard Time®, supported providers, API keys, and using the platform without AI.

You describe your project in plain language using the AI chat panel, and Standard Time® builds a structured schedule with tasks, durations, and dependencies. You can also ask AI to analyze progress, reschedule tasks, level resources, and suggest optimizations — all in natural language.
Standard Time® connects to OpenAI, Anthropic Claude, Google Gemini, Groq, and local on-premise models. You configure the provider and model once per employee, and the system routes all AI requests through your own API credentials — keeping your project data under your control. Learn more in the AI Providers integration guide.
Yes. Standard Time® connects to AI providers using your own API keys. Each employee can be assigned their own provider and model, or a shared key can be configured for the whole organization. This keeps your data private and your costs predictable.
Absolutely. AI is an optional layer on top of the full platform. All barcode scanning, time tracking, project management, Gantt charts, resource allocation, WIP dashboards, and reporting features work fully without any AI provider configured.

(Scroll down for more FAQs)

Project Management & Gantt Charts

Questions about the Gantt chart, critical path, task dependencies, and schedule imports.

Yes. Standard Time® uses Critical Path Method (CPM) scheduling with a full forward and backward pass. Critical tasks appear in red on the Gantt chart, and each task's float is visible as a float bar alongside its task bar. See the Gantt chart guide for details.
Standard Time® supports all four standard dependency types: Finish-to-Start (FS), Start-to-Start (SS), Finish-to-Finish (FF), and Start-to-Finish (SF). Dependency link lines are drawn graphically on the Gantt chart with lag days supported for each link.
Yes. Standard Time® can export schedules to Microsoft Excel, CSV, HTML, Word, and Microsoft Project (MPP) format. You can also import tasks and resource data from Excel and CSV files to migrate existing schedules into Standard Time®.
No. There is no limit on project duration, task count, or date range. Standard Time® handles projects of any scale — from a single-phase job to multi-year programs with hundreds of tasks across nested subprojects and folders.
Uncheck the Active property in the project's Properties panel (Home > Projects, click the project row). This immediately prevents employees from scanning that work order on the shop floor while preserving all historical time logs, task records, and expenses. Move the project to an Inactive folder to keep your active views clean. You can also deactivate directly from the scan station by scanning your username, the work order, then DEACTIVATEJOB. See the full How to Deactivate Projects guide.

(Scroll down for more FAQs)

Integrations & Data

Questions about QuickBooks, Excel, ERP sync, on-premise options, and data hosting.

Yes. Standard Time® integrates with QuickBooks Online to sync time entries, project costs, and invoices — eliminating double-entry between your project management and accounting systems. Included in all Pro and Enterprise plans.
Yes. Any grid in Standard Time® can be exported to Excel with one click. You can also import project tasks and resource data from Excel spreadsheets, making it easy to migrate existing schedules into Standard Time®. See the Microsoft Office integration guide.
Yes. Standard Time® Enterprise includes SQL Server and SQL Express database integration with local installation options for organizations that require on-premise deployment. Contact sales to discuss your infrastructure requirements.
Yes. Enterprise plans include automated scheduled imports that pull data from external databases, ERP systems, and MRP systems on a configurable schedule — keeping Standard Time® synchronized with your organization's back-office data automatically.

(Scroll down for more FAQs)

Import and Export

Questions about supported file formats, how to export data, how to prepare import files, and what CSV means.

Standard Time® can export to Excel (xlsx), CSV, Word (docx), plain text (txt), HTML, QuickBooks IIF (iif), XML, and Microsoft Project (mpp). Most grids also support direct export to Google Sheets. You can schedule recurring exports to run automatically on a set interval. See the full list in the Microsoft Office integration guide.
Open the page or grid you want to export — Time Logs, Projects, Project Tasks, or any other view — then click File > Export and choose your format. The export includes the rows and columns visible in the current view, so filter and sort the grid first to get exactly the data you need before exporting.
You can import projects, project tasks, time entries, employees, work orders, inventory items, and BOM records from Excel (xlsx) or CSV files. Each data type has its own set of required column headers — use View > Properties panel on any existing record to find the exact field names Standard Time® expects.
CSV stands for Comma-Separated Values. It is a plain-text file format where each row is one record and columns are separated by commas. CSV files can be opened and edited in any spreadsheet application — Microsoft Excel, Google Sheets, or LibreOffice Calc — and are one of the most widely supported formats for moving data between software systems.
Import files must be Excel (xlsx) or CSV with a header row as the first row. Column header names must match Standard Time® field names exactly. To find the correct header names, open the relevant page (e.g. Projects), click any existing row, and look at the field labels in the Properties panel on the right — those labels are the column headers your import file needs.
Not directly. Exported files use display-friendly column names that do not always match the field names Standard Time® expects on import. Build import templates from scratch using the field names shown in the Properties panel, rather than modifying an export file and re-importing it.

(Scroll down for more FAQs)

User Management

Questions about creating users, workgroups, admin rights, and employee access control.

Open Home > Users to see the user tree. Users live inside workgroups — right-click any workgroup and choose New User, or select the workgroup and click the green + button in the toolbar. Fill in the username and display name in the Properties panel on the right. See the User Setup Guide for the complete walkthrough.
A workgroup is a container for users that represents a department, team, or shift — for example, Production, Engineering, or Night Shift. Users must belong to a workgroup; they cannot be added directly to the enterprise root. Workgroups can be nested inside other workgroups to mirror your company's org chart as closely as you need.
Check the Admin checkbox in the Users grid to give an employee full administrative access. For finer control, open the employee's Properties panel, scroll to User Experience, and click Rights to open a popup checkbox list of individual feature permissions. The Superuser right lets an admin see all projects even when not assigned to them — useful for plant managers who need visibility across every job.
Uncheck the Active checkbox in the employee's Properties panel. This prevents login and blocks barcode scanning immediately while preserving all historical time log records — so past job costing, payroll, and reporting data remains fully intact. Move the user to an Inactive workgroup to keep active views clean. Do not delete the account; deletion can orphan historical records.

(Scroll down for more FAQs)

Looking for step-by-step guides and quick-read lists?

Learning Center    Listicle Hub

Still Have Questions? We Are Here to Help.

Call us at 719-488-8697 or send a message — our U.S.-based support team is ready to answer.

Start Free Trial Contact Support